Puneet Chopra


Puneet Chopra heads the Banking and Product Development, Agriculture and Allied Services, and Private Sector Development Domain at MSC.

He is an expert in business planning, strategy and operations, consumer research, product development, and innovation. Puneet specializes in distribution channels, marketing, process re-engineering, and project and program management. With a career spanning over two decades, he has diverse experience in various roles and capacities across banking, financial services, insurance, telecommunications, information technology, media, entertainment, and transportation industries.

Posts by Puneet Chopra

Does the new inclusion scheme risk adding a Rs. 1,000 billion subsidy burden?

Here the author reviews the comprehensive financial inclusion scheme launched by the Prime Minister of India and concludes the scheme has right intent but needs meticulous attention to cover potential pitfalls.

So many steps forward … And now one big step back

After the progress made on setting a regulatory and policy framework to enable financial inclusion, this blog raises concern over the decision that puts a cap of 1% for agent transaction.

Structuring and Managing Agent Network – II

The Briefing Note # 136, reviewed agent networks managed by MNOs. This Note focuses on bank managed agent networks – either directly or by outsourcing to third parties.

Structuring and Managing Agent Network – I

This Note, and the next in the series, review and critique the agent networks of diverse organisations in different contexts and geographies.

Are Banks All Set to Dominate Domestic Remittance Market in India?

Driven by the government’s financial inclusion agenda, as the BC model expands in multiple forms, banks and BCNMs are experiencing new consumer demand and expectations.

Reducing Friction To Succeed

Inconvenience, high tariffs, system downtime, low commissions, slow speed, poor service quality, inaccuracy, lack of an underlying compelling need and technology instability are few challenges for mobile money success.

Catalysing Digital Financial Services Through School Fees Payments

The blog states digital solution to address the many challenges related to school fees payments in Solomon Islands.

Smart Electronic Ticketing for Public Transport

The blog discusses the smart eticketing for public transport in Fiji.