Krishna Thacker

Posts by Krishna Thacker

Process Mapping for Mobile Banking Initiatives

This Note focuses on the intricacies involved in conducting a process mapping exercise for mobile banking initiatives.

Mobile Money – Questions That Your Clients Will Ask You

This Note is a summary of some of the key questions that usually surface during customer interactions regarding the use of e/m-banking platforms.

Micro and Small Enterprises Lending for MFIs -Strategic Issues to Consider First

This note highlights the importance of strategic issues that need to be on the top priority an MFI venturing into the business of individual lending.

Breaking Free from the Myths of Financial Education

This Note examines myths around the design of financial education programmes, and discusses the KSAP framework for designing these programmes.

Follow the money approach: Introducing a powerful strategy tool for your mobile money/banking initiatives (Part II)

In this blog, the author explains MicroSave’s in-house developed framework – Follow the Money Approach – to help institutions raise their market share.

Follow the money approach: Introducing a powerful strategy tool for your mobile money/banking initiatives (Part I)

What does an institution need to do to gain a bigger share of the client’s wallet, and dominate the market? This blog introduces the framework MicroSave uses to answer these questions.

Building Business Models for Mobile Money

This Note uses a business model framework and some of the concepts co-created by an active-vibrant community of practitioners in an online community called the “business model innovation hub”.

Exploring Dormancy in no frills saving accounts In Uttar Pradesh and Delhi

MicroSave research aims to understand the reasons for widespread dormancy in No Frills Accounts opened through various service providers like public and private sector banks, RRBs and business correspondents.